Shipping policy

Shipping Policy

Trade name: Cloud Home Textiles LLC

Phone number: (916)657-5448

Email: support@cloudhometex.com

Physical address: 6222 Rubicon Ave, Newark CA 94560, US

Thank you for shopping with Cloud Home Textiles LLC. This Shipping Policy outlines the terms and conditions for all orders placed through our website.

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding weekends and US public holidays).

Orders placed after 5:00 PM PST will begin processing the next business day.
During high-volume periods (sales, holidays, or restocks), processing times may be extended by 1–2 business days.
We reserve the right to cancel orders that contain incorrect or incomplete shipping information.

2. Shipping Rates & Delivery Estimates

Shipping fees and delivery times are calculated and displayed at checkout based on your location and selected shipping method.

United States Domestic Shipping

表格

Shipping Option	Estimated Delivery Time	Cost
Standard Shipping	3–7 business days	Calculated at checkout
Expedited Shipping	2–3 business days	Calculated at checkout
Free Shipping	5–10 business days	On orders over $75 USD

International Shipping (If Applicable)

We currently ship to select international destinations. Please refer to the checkout page for available countries and rates.
International orders may be subject to customs duties, taxes, and import fees determined by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment.

If you do not receive your tracking information within 4 business days of placing your order, please contact us at support@cloudhometex.com.

4. Delayed, Lost, or Damaged Packages

Delays: While we aim to meet estimated delivery times, delays may occur due to carrier issues, weather, or customs processing. We are not responsible for delays caused by third-party shipping carriers.
Lost Packages: If your order is marked as delivered but not received, please contact us within 14 days of the delivery date so we can assist you with the carrier.
Damaged Items: If your order arrives damaged, please email us with photos of the packaging and product within 48 hours of delivery to initiate a claim.

5. Shipping Address Corrections

Please ensure your shipping address is complete and accurate at checkout. If you need to update your address after placing an order, contact us immediately. We cannot guarantee changes once the order has been processed and shipped.